Terms and Conditions for Cleaning Services

These Terms and Conditions set out the basis on which Cleaners Bow provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing our team to commence work, you agree to these terms. They are intended to provide clear expectations for both the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement. The wording below is designed for general service use and should be read carefully before any appointment is arranged.

For the purpose of these terms, references to “we”, “us”, and “our” mean the cleaning service provider, while “you” and “your” mean the customer who places a booking or authorises work. These terms apply whether the service is a one-off clean, a recurring arrangement, an end-of-tenancy clean, or another cleaning appointment agreed in advance. In some cases, extra written conditions may apply to a particular job, and if there is any conflict, the specific written agreement will take priority over these standard terms.

We aim to provide a professional and reliable Bow cleaning service, but the exact scope of work depends on the booking details, the property condition, and any special instructions given before the appointment. It is your responsibility to ensure the information you provide is accurate and complete. If there are pets, fragile items, access restrictions, or unusual surfaces, you should let us know in advance so we can assess whether the requested service is suitable and properly priced.

The service agreement begins only once we have accepted your booking. We may decline or cancel a request if the requested work is outside our capacity, if the property presents safety concerns, or if the information supplied is incomplete or misleading. A booking request does not guarantee availability. If the appointment is confirmed, we may issue a written confirmation by message, email, booking system, or other agreed method. That confirmation forms part of the contract for the relevant cleaning work.

Booking Process

When making a booking for cleaners in Bow, you must provide details that are sufficient for us to assess the task, including the type of property, the size of the area to be cleaned, the preferred date and time, and any relevant requirements. We may ask for photographs, access notes, or information about the condition of the premises before confirming the appointment. For larger or specialist jobs, a quotation may be based on the information you provide, and if the actual condition differs materially from that description, the price or time required may need to be adjusted.

Appointments are usually offered subject to availability of staff, equipment, and scheduling capacity. We reserve the right to arrange suitable substitutes where necessary, provided the service standard is maintained. If the cleaning is to take place at a property where access is limited, you must ensure that someone is present at the agreed time or that alternative access arrangements are made and approved in advance. If we are unable to gain access because no arrangements have been made, the visit may be treated as a late cancellation or a wasted attendance.

Any estimate given before a booking is confirmed is based on the circumstances disclosed at that time and is not a guarantee of final price unless expressly stated as a fixed fee. Changes to the scope of work, the property condition, or the timing requested may require a revised quotation. You are responsible for checking that the services listed in the confirmation reflect what you asked for. If anything is incorrect, you should notify us promptly before the cleaning begins.

We may require a deposit for certain jobs, including larger bookings, recurring services, or appointments requiring special preparation. Deposits help secure the date and may be deducted from the final invoice if the work proceeds as agreed. Where a deposit is required, the booking is not fully secured until the deposit has been received. If payment is not made by the deadline communicated at the time of booking, we may release the slot to another customer.

Payments

Unless otherwise agreed in writing, all charges are payable in pounds sterling. Payment terms may vary depending on the type of service. For one-off domestic cleans, payment is usually due on completion of the service or in advance if stated in the booking confirmation. For regular cleaning arrangements, invoices may be issued weekly, fortnightly, or monthly depending on the schedule agreed. Commercial clients may be offered separate invoicing terms subject to credit approval or written agreement.

We may accept payment by bank transfer, card, direct debit, cash, or another method stated at the point of booking. If an invoice is issued, it must be paid by the due date shown on the invoice. Any unpaid amount may result in suspension of future services, cancellation of appointments, or recovery action. We reserve the right to charge reasonable administration costs, late payment charges, or statutory interest where permitted by law and where payment is overdue.

Quotes and pricing may include labour, standard cleaning materials, and routine equipment, but not necessarily specialist products, parking charges, congestion charges, disposal fees, or other third-party costs unless expressly included. If additional work is requested during the visit, we may charge extra for the added time or materials. Where a property requires significant additional labour because it is in a particularly poor condition, heavily soiled, or substantially larger than stated, we may revise the fee before proceeding or agree a separate charge with you.

Discounts, promotions, or package prices are offered at our discretion and may be withdrawn or changed at any time before booking confirmation. They cannot usually be combined unless stated otherwise. If you dispute a charge, you should raise the issue promptly and provide the relevant booking details. Any undisputed amounts remain payable by the deadline.

Cancellations and Rescheduling

If you need to cancel or change an appointment, you should tell us as soon as possible. Cancellation rules may depend on the service type and the notice given. In general, if you cancel with adequate notice before the agreed appointment, no cancellation fee may apply, although this is subject to the booking terms stated at confirmation. If you cancel at short notice, especially after staff have been allocated, travel has begun, or materials have been prepared, we may charge a fee to cover costs and loss of earnings.

If you are absent or fail to provide access at the appointment time, the visit may be classed as a missed appointment and the full or partial fee may still be charged. Where rescheduling is requested and accepted, we will try to offer an alternative time, but availability is not guaranteed. Repeated late cancellations or missed appointments may lead us to decline future bookings. For ongoing cleaning arrangements, either party may usually end the agreement by giving reasonable notice, unless a different notice period was agreed in writing.

We may cancel or reschedule a booking if staff illness, severe weather, unsafe conditions, equipment failure, or another event outside our control prevents us from attending. In such cases, we will aim to offer an alternative date or a refund of any prepaid amount for the cancelled service, unless the law or a separate agreement provides otherwise. We will not be responsible for indirect losses caused by such changes, provided we have acted reasonably.

Liability

We will take reasonable care when carrying out cleaning work, using appropriate methods and materials for the surfaces described in the booking. However, cleaning by its nature can involve some risk, particularly where items are old, damaged, poorly installed, or not suitable for standard cleaning methods. You should remove or secure valuables, fragile items, confidential documents, and anything of sentimental or financial importance before the service begins unless you have expressly asked us to handle them and we have agreed.

We will not be liable for pre-existing damage, wear and tear, hidden defects, faulty fixtures, or damage caused by unsuitable materials, incorrect instructions, or a customer’s failure to disclose relevant information. Where an item or surface is especially delicate, you should notify us in advance. If we consider a requested method unsafe for the surface or item, we may refuse to use it and may propose a safer alternative. Our staff may also stop work if they believe continuing would create a risk of damage or injury.

If we are found to be responsible for direct loss or damage caused by our negligence, our responsibility will be limited, to the extent permitted by law, to the reasonable cost of repair or replacement of the affected item, subject to proof and the applicable legal limits. We will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

You are responsible for ensuring that the property is safe for work to begin. This includes providing safe access, warning us about hazards, and arranging for pets or occupants to be managed appropriately. If our staff suffer delay, injury, or expense because of unsafe conditions, your failure to provide accurate information, or your failure to secure access, we may recover reasonable costs from you where permitted by law.

Waste Regulations and Disposal

In the course of cleaning, some waste may be produced, such as packaging, disposable cloths, vacuum contents, or standard household waste related to the service. We will handle any waste we create in accordance with applicable UK waste rules and responsible disposal practices. We will not remove or dispose of hazardous waste, clinical waste, asbestos, sharps, illegal substances, or other regulated materials unless we have expressly agreed to do so in writing and the required legal arrangements are in place.

It is your responsibility to inform us if the property contains materials that require special handling. If we discover hazardous or regulated waste during the service, we may suspend work and request that the issue is addressed before continuing. Where the service involves waste removal as an additional agreed task, you must ensure that the waste is properly described and that any necessary permissions, permits, or access arrangements have been obtained.

We do not accept liability for fines, penalties, or charges arising from incorrect waste classification, inaccurate customer information, or the unlawful disposal of restricted materials where we were not clearly informed of the nature of the waste in advance. If we reasonably believe that removing an item or material would breach waste regulations or health and safety requirements, we may refuse to handle it.

Customer Responsibilities

You agree to provide a clean, safe, and lawful working environment for the duration of the service. This includes adequate lighting, water, electricity where needed, and access to the areas listed in the booking. You should also ensure that the property is reasonably prepared so cleaning can begin without unnecessary delay. If specific cleaning products are not to be used, or if any item requires special care, you must tell us before the appointment.

You confirm that you have the right to request the cleaning service at the property and that any necessary permissions from landlords, agents, occupants, or other relevant parties have been obtained. If you ask us to work in a property that is occupied by tenants, family members, staff, or third parties, you remain responsible for making sure those persons are aware of the appointment and cooperate with access and safety arrangements.

Any personal data supplied in connection with your booking will be used only for arranging and delivering the service, handling invoices, and managing related administration, in line with applicable data protection obligations. We will not use your details for unrelated purposes unless permitted by law or agreed separately.

Complaints and Service Issues

If you believe the service has not been provided in line with the booking agreement, you should notify us promptly after the appointment. We may ask for photographs, a description of the issue, or other reasonable information so we can assess the concern. Where appropriate, we may offer a re-clean, a partial refund, or another suitable remedy. Any remedy will depend on the circumstances and will be offered at our discretion, subject always to your statutory rights.

We are not obliged to revisit a property where the complaint concerns areas outside the agreed scope, issues caused after completion, or matters that arise because the property was already in poor condition and that condition was disclosed before work began. If you fail to report an issue within a reasonable time, it may be more difficult to assess what happened and whether any remedy is available.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, unless mandatory consumer law requires otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in force.

Nothing in these terms is intended to affect your statutory rights as a consumer. If you are contracting in a business capacity, you confirm that you have authority to enter into the agreement and that the services are being purchased for business use where relevant. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law or agreed by both parties.

By proceeding with a reservation, you acknowledge that you have read, understood, and accepted these Terms and Conditions for Cleaners Bow. They are designed to create a fair and transparent basis for service delivery, while allowing the cleaning work to be carried out safely, lawfully, and efficiently.