These Terms and Conditions set out the basis on which Cleaners Bow provides cleaning services to residential and commercial customers in Bow and surrounding areas. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
In these Terms and Conditions, the following definitions apply.
Company means Cleaners Bow, the provider of cleaning services.
Client means any individual, business, or organisation that books or receives services from the Company.
Services means any cleaning or related service provided by the Company to the Client, including, but not limited to, regular domestic cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, and commercial cleaning.
Cleaner means an operative, contractor, or employee engaged by the Company to deliver the Services.
Premises means the property, home, office, or other location where the Services are to be carried out.
The Company provides professional cleaning services tailored to domestic and commercial Clients. The specific scope of work for each booking, including type of clean, duration, and any special requirements, will be agreed at the time of booking based on the Client's description of the Premises and needs.
The Company reserves the right to decline to provide Services where the Premises are unsafe, unsanitary beyond standard cleaning, or where conditions could pose a risk to the health and safety of Cleaners.
3.1 Booking requests
Clients may request Services through the Company’s chosen communication and booking channels. When making a booking, the Client must provide accurate and complete information regarding the Premises, the type of cleaning required, preferred dates and times, access instructions, and any other relevant details.
3.2 Confirmation
A booking is only confirmed when the Company explicitly accepts the booking and provides confirmation to the Client. Provisional discussions or quotations do not constitute a confirmed booking.
3.3 Changes to bookings
The Client may request changes to the date, time, or scope of Services, subject to availability and the Company’s discretion. The Company may revise the quoted price if the scope of work or estimated duration changes.
3.4 Access to the premises
The Client must ensure that Cleaners have safe and reasonable access to the Premises at the agreed time, including access codes, keys, or instructions. If access cannot be gained or is significantly delayed due to Client fault, this may be treated as a late cancellation and subject to applicable charges.
4.1 Quotations
All prices and quotations are based on the information provided by the Client regarding the Premises and required Services. The Company reserves the right to adjust the price if the information supplied is incomplete, inaccurate, or if conditions at the Premises differ materially from those described.
4.2 Hourly and fixed pricing
Services may be charged on an hourly basis or as a fixed fee for a specified scope of work. Where hourly pricing applies, the final charge will reflect the actual time spent at the Premises, subject to any agreed minimum charges.
4.3 Additional work
Any additional tasks requested on the day of service that fall outside the originally agreed scope may incur extra charges, which the Client agrees to pay if they consent to the additional work being carried out.
5.1 Payment terms
Unless otherwise agreed, payment is due on or before the date of service. The Company may require prepayment or a deposit to secure a booking, particularly for larger, one-off, or end of tenancy cleans.
5.2 Accepted payment methods
The Company will inform the Client of accepted payment methods, which may include card payments, bank transfers, or other common methods as made available by the Company from time to time.
5.3 Late or failed payments
If payment is not received when due, the Company reserves the right to suspend or cancel future Services, apply late payment charges where permitted by law, and pursue recovery of any outstanding amounts. The Client will be responsible for any reasonable costs of debt recovery incurred by the Company.
5.4 Price changes
The Company may review and update its prices periodically. Any price changes will not affect confirmed bookings already paid or accepted, unless the scope of work is varied by mutual agreement.
6.1 Client cancellations
The Client may cancel or reschedule a booking by providing the notice specified by the Company at the time of booking. Where adequate notice is given, any prepayments may be refunded or credited, subject to the Company’s cancellation policy.
6.2 Short notice cancellations
If the Client cancels or reschedules with insufficient notice, fails to provide access, or is otherwise responsible for the Cleaner being unable to carry out the work, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the service price.
6.3 Company cancellations
If the Company needs to cancel or reschedule a booking due to unforeseen circumstances, staff illness, or factors beyond its reasonable control, it will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7.1 Safe working environment
The Client must provide a safe working environment for Cleaners, ensuring that the Premises are free from hazards, that utilities such as water and electricity are available, and that any known risks are disclosed in advance.
7.2 Valuables and security
The Client is responsible for securing cash, jewellery, and other valuables prior to the start of the Service. The Company does not accept responsibility for the loss of any items that have not been safely stored away. The Client must provide clear instructions regarding locking up and security procedures where necessary.
7.3 Pets and household members
The Client must ensure that pets and household members do not interfere with the provision of Services and that any specific instructions relating to pets are communicated in advance.
8.1 Company equipment
Where the Company provides cleaning materials and equipment, these remain the property of the Company. Cleaners will use products considered reasonable for standard cleaning tasks.
8.2 Client equipment
Where the Client opts to provide cleaning products or equipment, they must be safe, in good working order, and suitable for the tasks required. The Company accepts no liability for damage arising from defective equipment or unsuitable products supplied by the Client.
8.3 Special surfaces and finishes
The Client must inform the Company of any delicate, special, or manufacturer-sensitive surfaces or finishes, and provide appropriate product guidelines where necessary. The Company will not be liable for damage where the Client has failed to disclose such information.
9.1 General household waste
Cleaners may bag and collect household waste generated during the course of cleaning and place it in the Client’s designated bins, in line with local collection requirements. The Company does not provide waste removal or disposal services beyond this, unless expressly agreed as an additional service.
9.2 Prohibited waste
The Company will not handle or dispose of hazardous, clinical, chemical, or other regulated waste, including but not limited to needles, medical materials, industrial chemicals, asbestos, and similar substances. If such waste is identified at the Premises, Cleaners may refuse to proceed with all or part of the Service for health and safety reasons.
9.3 Compliance with regulations
The Client is responsible for ensuring that any waste generated at the Premises is stored and disposed of in accordance with applicable UK waste and environmental regulations. Where the Company agrees to remove limited waste as part of a specific service, it will do so in compliance with relevant laws and guidelines.
10.1 Service standards
The Company aims to deliver Services with reasonable care and skill and to meet the standard reasonably expected of a professional cleaning business.
10.2 Inspection
Where possible, the Client is encouraged to inspect the Premises at the end of the Service or as soon as reasonably practicable afterwards to ensure they are satisfied with the work carried out.
10.3 Complaints
If the Client is dissatisfied with any aspect of the Service, they should contact the Company promptly, providing details of the issue. The Company will review the complaint and, where appropriate, may offer to return to the Premises to rectify the problem or provide another reasonable solution.
10.4 Time limits
Complaints should normally be raised within a reasonable period after completion of the Service, taking into account the nature of the cleaning performed. The Company may decline to investigate complaints raised after an extended delay where the condition of the Premises could have changed due to subsequent use.
11.1 General liability
The Company will exercise reasonable care and skill in providing Services. However, the Company’s liability to the Client for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the amount paid or payable by the Client for the specific booking in question.
11.2 Exclusions
The Company will not be liable for any loss or damage arising from faulty or unsecured items, pre-existing damage, normal wear and tear, discolouration, or deterioration of materials that could not have been avoided by the exercise of reasonable care. The Company is not liable for indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
11.3 Client property
The Client must inform the Company of any items of particular value or fragility. The Company reserves the right to decline to clean or move such items. The Client is responsible for ensuring that any fragile or highly valuable objects are safely stored away before the Service begins.
11.4 Insurance
The Company maintains appropriate insurance to cover its cleaning activities, including public liability cover, in accordance with industry standards. The existence of insurance does not extend or increase the Company’s liability beyond the terms set out in these conditions.
12.1 Keys
If the Client provides keys or access devices to the Company, they will be handled with reasonable care. Keys may be labelled in a manner that does not directly identify the Premises address.
12.2 Loss of keys
In the unlikely event that keys provided by the Client are lost due to the Company’s fault, the Company’s responsibility will be limited to the reasonable cost of replacing the keys or standard locks, and will not extend to specialised or high-security systems unless otherwise agreed.
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of war, terrorism, strikes, epidemics, accidents, or disruption of utilities and transport. In such circumstances, the Company may suspend or reschedule Services without liability.
The Company will handle any personal data provided by the Client in accordance with applicable UK data protection laws. Information will be used for the purposes of managing bookings, delivering Services, processing payments, and handling enquiries or complaints. The Company will take reasonable steps to safeguard personal data and will not sell personal information to third parties.
15.1 Regular contracts
Where the Client and Company agree to ongoing regular cleaning services, either party may terminate the arrangement by giving the notice period specified in the service agreement. If no specific notice period has been agreed, a reasonable notice period will apply.
15.2 Termination for breach
The Company may terminate or suspend Services immediately if the Client breaches these Terms and Conditions, fails to pay charges when due, behaves in an abusive or unsafe manner towards Cleaners, or creates an environment that makes it inappropriate or unsafe to continue providing Services.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or operational requirements. The latest version will apply to new bookings made after the updated terms are published or communicated. Existing confirmed bookings will be governed by the Terms and Conditions in force at the time of booking, unless otherwise agreed.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the provision of Services by the Company.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services, and supersede any prior discussions, correspondence, or understandings. No other terms, whether implied by trade, custom, practice, or otherwise, shall form part of the agreement unless expressly agreed in writing.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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