This Privacy Policy explains how Cleaners Bow collects, uses, stores, and protects the personal data of customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Bow customers and individuals who contact or interact with Cleaners Bow in our operating area, whether by telephone, online, or in person. It covers personal data processed in connection with domestic and commercial cleaning services, quotations, bookings, customer support, and any related activities carried out by Cleaners Bow.
Cleaners Bow is the controller of the personal data described in this Privacy Policy. As the controller, Cleaners Bow decides why and how your personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in line with applicable data protection legislation.
Cleaners Bow collects and processes different categories of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details such as name, title, service address, billing address, and general location details necessary to provide our services.
Communication details, including your preferred method of contact and the content of communications you send to us, such as enquiries, feedback, and complaints.
Service details, including information about your property relevant to cleaning, such as access instructions, property type and size, presence of pets, and any special cleaning requirements or preferences.
Booking and transaction information, including dates and times of services, records of services provided, and payment-related information such as payment method and amounts paid. We do not store full card details where payments are processed via secure third-party providers.
Technical and usage information where applicable, such as information about how you use our online booking tools or forms, basic device and browser information, and time and date of your interactions, to support service delivery and security.
Marketing preferences, such as whether you wish to receive updates about our services, offers, or promotions and your choices regarding consent or objection to marketing communications.
Cleaners Bow processes your personal data only when there is a lawful basis for doing so. Depending on the context, we may process your data for the following purposes and on the following legal bases:
To provide and manage cleaning services. We use your identification, contact, and service details to arrange and deliver our cleaning services, manage bookings, send confirmations, and handle rescheduling or cancellations. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To handle payments and accounting. We process transaction information to issue invoices, record payments, and manage any refunds or disputes. The lawful basis is performance of a contract and our legitimate interest in operating our business and maintaining proper records.
To communicate with you. We use your contact and communication details to respond to enquiries, provide customer support, request feedback, and notify you about important information relating to your bookings or our services. The lawful basis is performance of a contract and our legitimate interests in managing customer relationships.
To improve our services and operations. We may use service and usage information to understand how our services are used, improve our processes, train staff, and enhance customer experience. The lawful basis is our legitimate interests in developing and improving our services.
For marketing and promotions. We may send you information about similar services that we offer. Where required by law, we will obtain your consent before sending direct marketing communications. You can withdraw your consent or object to marketing at any time.
To comply with legal obligations. We may process personal data to comply with tax, accounting, regulatory, or law enforcement requirements, and to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.
To protect our rights and prevent misuse. We may process personal data to detect and prevent fraud, misuse of our services, or security incidents, and to establish or defend legal claims. The lawful basis is our legitimate interests in protecting our business and complying with the law.
Cleaners Bow keeps personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. The retention period depends on the type of data and the purpose of processing.
Customer and booking records are generally kept for the duration of our relationship with you and for a period following the end of that relationship, in order to respond to queries, manage any disputes, and comply with legal obligations. Financial and transaction records may be kept for longer periods where required for tax and accounting purposes.
Where we no longer need your personal data for the purposes for which it was collected, and no legal requirement applies, we will securely delete, anonymise, or otherwise remove identifying details from the data.
Cleaners Bow does not sell your personal data. However, we may share your data with certain third parties where necessary for the purposes described above and where appropriate safeguards are in place.
Service providers. We may use trusted third-party processors to help us deliver our services, such as payment processors handling card transactions, administrative support providers, or IT and hosting providers supporting our systems and data storage. These processors only act on our instructions and are contractually required to keep your data secure and confidential.
Cleaning staff and contractors. To provide cleaning services at your property, we may share necessary contact and service details with our employees or contracted cleaners, such as your name, address, and job requirements. They are required to handle your data in accordance with our policies and applicable data protection law.
Professional advisors. We may share limited personal data with lawyers, accountants, or insurers where necessary to obtain advice, manage risks, or handle legal claims. Such sharing is based on our legitimate interests and legal obligations.
Public authorities and legal obligations. We may disclose personal data where required to do so by law, regulation, or a valid request from a public authority, or where necessary to protect our rights or the safety of others.
If we need to transfer your personal data outside of the United Kingdom or European Economic Area, we will ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, in line with data protection law.
Cleaners Bow takes appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures may include access controls, secure storage, staff training on data protection, and regular review of our procedures. While no system can be completely secure, we work to ensure that the level of security is appropriate to the risks associated with the processing of your data.
Under data protection law, you have a number of rights in relation to your personal data processed by Cleaners Bow. These rights may be subject to certain conditions and legal exemptions, but we will respect and respond to any valid request you make.
Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with information about how it is used.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we check the accuracy of the data or consider an objection you have raised.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used format and to ask us to transmit it directly to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact Cleaners Bow first so that we can address your concerns directly wherever possible.
Cleaners Bow may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable law. Any changes will be posted in the latest version of this Privacy Policy, and the revised policy will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you are searching for trusted cleaners Bow, you are in the right place. We will pleasantly surprise you with our revolutionary low cost.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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